Refund policy

Our return/refund policy is on a case-by-case basis.   

To be eligible for a refund/new order, please let us know what happened.  We will consider a refund/send a new order if the pretzels are moldy upon receiving them.  We will not refund if the pretzels are left in the refrigerator.

To start a refund/new order request, you can contact us at info@pretzelry.com. 

If your refund/new order is accepted, we’ll send you a refund or a new tracking number for the new order.  We will not accept any returns sent to us without having an email sent to us first. 

You can always contact us for any return question at info@pretzelry.com.